E-commerce support
How shop order payments are held and released
Understand when customer cash payments are credited to shop or business wallets, how hold and release rules work, and when you can withdraw funds.
Last updated: 2026-05-19
Before you start
- Know that buyers pay with cash, not LT coins, for shop and business orders.
- Have access to your shop or business order dashboard.
- Be ready to fulfill orders and resolve any disputes quickly.
Steps
- 1When a customer places an order, the cash payment is recorded and credited to the shop or business wallet.
- 2If the order comes from a shop listing, the cash goes into the shop wallet; if it is a business profile sale, it goes into the business wallet.
- 3Track the order status and confirm fulfillment or delivery as soon as possible.
- 4Understand that the cash may be held by LynkTro until the order is complete or any issues are resolved.
- 5Open the wallet to see whether the funds are available for withdrawal or still pending release.
- 6Withdraw the available cash balance once the payment is released and visible in your wallet.
Important notes
- Shop orders are paid with cash; LT coins are only for gifts and premium features.
- A release process protects buyers and sellers by holding funds until order completion.
- If a dispute arises, payments may remain on hold until LynkTro or support resolves it.
- Keep order communication, delivery proof, and fulfillment details clear to avoid payout delays.
Related guides
Shop orders and payouts
Keep product stock accurate, fulfill orders safely, and understand how customer cash payments move into your shop or business wallet before withdrawal.
Open guideShop payouts & release
Learn when customer cash payments become available in your shop or business wallet, how commissions are deducted, and what release rules apply.
Open guideWithdraw cash
Convert earned LT coins to cash and submit a withdrawal request to move funds to your bank account.
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