LynkTroMessages & conversations
Use your social and business inboxes
Keep personal conversations and customer or order messages in the right inbox.
Before you start
- Sign in to access private conversations.
- For shop conversations, use an account with the necessary shop permissions.
Step by step
Open Inbox on the web or in the Android app.
Choose the Social or Business area for the conversation you need.
Review message requests when a conversation is not in your main list.
Open a conversation, write a message, and use the available attachment controls for media.
For customer support about an order, open the relevant order or business conversation so the context stays attached.
Good to know
- Messaging access can depend on privacy settings, account relationships, and business roles.
- If a conversation is unavailable, check that you are signed into the correct account and have the required access.
Still need help?
Tell us where you're getting stuck.