LynkTroE-commerce support
Track an order and get help with a purchase
Find a purchase, review its current status, contact the seller, and report a problem with the right reference.
Before you start
- Sign in with the account used to place the order.
- Have the order or payment reference ready when contacting support.
Step by step
Open Orders and select the purchase.
Review its current status, items, delivery information, and payment details.
Use the available seller or business conversation to ask an order-specific question.
If a cancellation, refund, or dispute action is available, read the terms and confirmation before submitting it.
If you need help, open Support and choose a payment, order, or marketplace issue. Include the reference and describe what happened.
Good to know
- Available actions depend on the order's current status and applicable policies. This guide does not promise a refund or delivery date.
- Physical marketplace checkout and delivery currently focus on Nigeria. Do not send passwords, OTPs, or card security codes in a support message.
Still need help?
Tell us where you're getting stuck.