Fix loading, upload, and playback problems

Before you start

• Check your internet connection and keep a copy of any original media before retrying an upload.
• Confirm you are using the official website or the latest version offered on Google Play.

Step by step

1. 1

   Read the error and use Retry if it is offered. Allow time for a request already in progress to finish.

2. 2

   Refresh the web page or reopen the Android app after confirming your connection.

3. 3

   For uploads or messages, review file/media permissions. For audio or video, check mute and playback controls.

4. 4

   For an account error, sign in again through the official login screen.

5. 5

   If the issue continues, send support the page link, device/browser version, approximate time, and steps to reproduce it.